I ordered a pair of Urban Layer lenses in –2.00 prescription. Unfortunately, one of the lenses was completely unusable. I tried wearing the left lens several times, but it would not stay in my eye and caused constant discomfort. I even checked to see if it might be inside out and tried both sides, but the issue remained the same.
I contacted Urban Layer’s customer support by message and email, but I did not receive any helpful or adequate response. They simply stated that it was “not possible” for the problem to be caused by the lens and provided no solution.
As a result, I am left with one defective lens, unable to use it, and unable to order a single replacement lens. I am forced to buy a whole new pair, even though Urban Layer is the only place that offers my prescription.
This experience has been disappointing, both in terms of product quality and customer service.