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Free Standard Shipping from 2 pairs & Orders are dispatched within 1 Business Day. Free Standard Shipping from 2 pairs & Orders are dispatched within 1 Business Day.
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Shipping & Delivery

  • Shipping Notice during COVID-19

Dear Customers

Due to the worse situation of COVID-19,

Standard Shipping temporarily takes more time than usual.

Standard Shipping time can be upto 2 months now.

It can be different depending on the country.

Please understand this situation and be more patient.

Now Standard Shipping is available only for the countries below.

Available for : United States, Canada, Germany, Russia, United Kingdom, Italy, Malaysia, Vietnam, Thailand, China, Hongkong, Philippines, Vatican City.

Express shipping is available for all countries.

This is temporary, so we will continue to update the country list with the latest information.

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Your order will be dispatched within 1 business day and will arrive within estimated delivery time depending on the destination and shipping method. We will do our best to ship your order as soon as possible. 

You can choose two types of Shipping method, Standard or Express.

 

  • Standard Shipping - Airmail (K-packet)

K-packet is a type of Airmail. If you choose Standard Shipping, we will send your order by K-packet. 

Standard Shipping is free from 2 pairs order. If you order 1 pair, the shipping fee will be $3.5.

As it is an international long-distance transportation, Standard Shipping usually takes around 10 - 20 days. However, specific shipping time differs depending on the country and transportation process. Please wait patiently.

You can track your order via the link : www.17track.net

 

  • Express Shipping - Fedex, DHL, EMS, UPS

If you choose Express Shipping, we will send your order by DHL, EMS, Fedex, and UPS.

Express Shipping takes 3-4 business days. However, specific shipping time differs depending on the country and transportation process.

Express Shipping companies will differ from country to country. We will send your orders by the best company to your country. 

Express shipping varies according to the total price of your order and country. Free Express Shipping on over $100 orders! Please refer to the information below to calculate your shipping fee.

You can track your order via the link : www.17track.net

 

 ※ Extended Delivery Area Charge of Express Shipping 

Shipments delivered to points outside the Express shipping company’s primary service areas are assessed an Extended Delivery Area Charge.

$28 Extended Delivery Charge will be added to the existing shipping cost, if the shipping address is not in a primary delivery service area.

A customer who corresponds to this case will receive a notice message, and the shipment is made after this extra charge is paid.

Please understand the extended delivery areas are not noticed in advance. We can check it after getting shipping address information.

Usually the extended delivery areas are in these countries: Canada, Spain, Turkey, Ukraine, Venezuela, Colombia, Peru, Argentina, Chile, Greece

 

 ※ Notice about New EU VAT Rule to European customers

From July 1st, 2021, all orders shipped to the EU are subject to VAT(Value Added Tax) regardless of their value. 

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

Urban Layer will not pay customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

For more information, please visit this link. https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en

 

  • Custom & Duties

We send your order from South Korea. So if you are an international customer, you are responsible for all customs and duties of your country. Urban Layer will not be held responsible for any such events. We would advise that you contact your country's custom office for further information about custom. 

 

If you have further inquires about Shipping & Delivery, feel free to contact us!