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Free Standard Shipping from 2 pairs & Dispatch within 1 Business Day Free Standard Shipping from 2 pairs & Dispatch within 1 Business Day

FAQs

PACKAGE DETAILS

Our lenses are in blister packs. 2 pieces of lenses are in 1 box. 

1 piece of free lens case comes with 1 pair of lenses.

Information such as Lot Number, EXP date is on the blister pack.

 

PRODUCTS

  • What are Urban Layer lenses made of?

We use Polymacon with Silicone Hydrogel.

  • How long do lenses last?
Our lenses are yearly lenses, so you can wear them up to 1 year. Lenses should be stored and cleaned properly. Before opening, it is ok for 5 years.
  • Where are lenses made in?

South Korea

  • What if I need different colors or different powers for each eye?

Then you will order 2 boxes for each eye. Urban Layer lens comes with blister that holds 2 pieces in 1 box, so we cannot open original package and mix color or power.

 

SHIPPING

  • How long does my order take to be dispatched?

Your order will be shipped within 1-2 business days after your payment. Shipping is made from Monday through Friday, excluding Korean public holidays.

  • How long does shipping takes?
Delivery time depends on the country. Estimated delivery time is 3-4 business days by Express, and 10-20 business days by Airmail. However, estimated delivery time can differ from real delivery time.
  • How can I track my order?

You can track your order via 'my account’ or via this link. www.17track.net

  • Do I have responsibility for Customs & Duties?   
We send your order from South Korea, so if you are an international customer, you are responsible for customs and duties of your country. We would advise that you contact your country's custom office for further information about Custom. 

 

REFUND & REPLACE

  • My lenses are defected before I use them, what can I do?
Please refer to the Refund Policy. 

       https://www.urbanlayerstore.com/pages/returns-and-refund

  • What if I want to change the lenses after I receive them? 

Sorry but after it is dispatched from us, changing products is not available. 

 

ETC

  • Do you have a Offline Store?
We don’t have our official offline store abroad. We have warehouse in Seoul,South Korea 
  • Where can I contact for wholesale order?
If you want to make wholesale order, please send us email to here. urbanlayerlens@gmail.com