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Free Standard Shipping on orders over $35 & Orders are dispatched within 1 Business Day. Free Standard Shipping on orders over $35 & Orders are dispatched within 1 Business Day.
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Shipping Notices

  • Custom & Duties

We send your order from South Korea. So if you are an international customer, you are responsible for all customs and duties of your country. Urban Layer will not be held responsible for any such events. We would advise that you contact your country's custom office for further information about custom. 

In case your order is returned to us due to Customs, a refund will be made, excluding 4-5% PayPal charge and the shipping cost. Also, the returning shipping cost will be deducted from the refund amount. If you want us to send the returned product again, you have to pay the shipping cost again. 

 

 ※ Notice about New EU VAT Rule to European Customers

From July 1st, 2021, all orders shipped to the EU are subject to VAT(Value Added Tax) regardless of their value. 

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

Urban Layer will not pay customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

For more information, please visit this link. https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en

 

※ Notice about High Taxes to Brazil Customers

In Brazil, you might have to pay high taxes to get your order.

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

Urban Layer will not pay customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

 

  • Shipping & Delivery

Customers have to provide the address correctly. Urban Layer will not be held responsible for any false delivery caused by the wrong shipping address from customers. 

Any changes are not available once the order is dispatched. 

All shipping costs are NON-refundable once a parcel has been dispatched. You will get a refund on the price of the product only when it is confirmed to be defective. The shipping cost is not included in the refund amount. Please refer to Refund Policy for more information.

 
※ The Estimated Shipping Time Notice
 
Express Shipping 

Express Shipping takes 3-7 business days. However, specific shipping time differs depending on the country and transportation process. It can be longer depending on the different status of international logistics.

Standard Shipping 

Standard Shipping time can be upto 2 months now. It temporarily takes more time than usual, due to the worse situation of COVID-19. Please understand this situation and be more patient.

Now Standard Shipping is available only for the countries below. This is temporary, so we will continue to update the country list with the latest information.

Standard Shipping Available for : United States, Canada, Germany, United Kingdom, Italy, Luxembourg, France, Spain, Beligum, Denmark, Vatican City,Hungary, San Marino, Switzerland, Malaysia, Vietnam, Thailand, China, Hongkong, Philippines, Taiwan, Singapore, Japan, Brazil

** Both Express and Standard shippings are not available for these countries :
 Argentina, Mexico, Russia, Ukraine, Belarus, China
 

 

 ※ Extended Delivery Area Charge of Express Shipping 

Shipments delivered to points outside the Express shipping company’s primary service areas are assessed an Extended Delivery Area Charge.

$28 Extended Delivery Charge will be added to the existing shipping cost, if the shipping address is not in a primary delivery service area.

A customer who corresponds to this case will receive a notice message, and the shipment is made after this extra charge is paid.

Please understand the extended delivery areas are not noticed in advance. We can check it after getting shipping address information.

Usually the extended delivery areas are in these countries: Australia, Canada, Spain, Turkey, Ukraine, Venezuela, Colombia, Peru, Chile, Greece, Countries in Central America, South America, and Africa.