Our lenses are in blister packs. 2 pieces of lenses are in 1 box.
1 piece of free lens case comes with 1 pair of lenses.
- What are Urban Layer lenses made of?
We use Polymacon with Silicone Hydrogel.
- How long do lenses last?
- Where are lenses made?
- What if I need different colors or different powers for each eye?
Then you will order 2 boxes for each eye. Urban Layer lens comes with blister that holds 2 pieces in 1 box, so we cannot open the original package and mix color or power.
- How long does my order take to be dispatched?
Your order will be shipped within 1-2 business days after your payment. Shipping is made from Monday through Friday, excluding Korean public holidays.
- How long does shipping take?
- How can I track my order?
You can track your order via 'my account’ or via this link. www.17track.net
- Do I have responsibility for Customs & Duties?
We send your order from South Korea, so if you are an international customer, you are responsible for customs and duties of your country. We would advise that you contact your country's custom office for further information about Custom.
Please refer to the Shipping & Delivery page for more information on shipping. https://www.urbanlayerstore.com/pages/delivery-time
REFUND & REPLACE
- My lenses are defective before I use them, what can I do?
- What if I want to change the lenses after I receive them?
Sorry but after it is dispatched from us, changing products is not available.
- Do you have an Offline Store?
- Where can I contact for wholesale orders?